FAQ

We are open Monday to Friday from 8.30am to 12pm and from 1pm to 5pm. We are closed on Saturdays, Sundays and public holidays. 

You can also contact us for the assembly or lettering of your advertising products. Indicate "assembly by appointment" or "lettering by appointment" when composing your product and we will contact you as soon as possible to fix a date with you on which we will come and assemble your products.

If you have already received the products but would still like mounting or lettering, please feel free to request this via info@reclameonline.be or by calling +32 9 278 01 23. 

If you wish to take advantage of our discounts for resellers/resellers, you should make a request via email to info@reclameonline.be. It is best to already create an account on which we can link the possible discount. 

If you have a complaint about your product, please let us know. Within 14 working days of receiving your product, please send an email with photos of your product to info@reclameonline.be. We will contact you soon.

It is possible to re-order a previous order. You do this by going to the overview of your orders in your account and clicking on "re-order". Please note: If this does not succeed immediately, the composition of the products you wish to re-order may have changed. We will then ask you to put the products back together again. 

If your order has already been placed, it is not a matter of course that changes can still be made to it. If you still wish to make a change and the order does not yet have the status "in production", please contact our customer service department.  

Rush orders are certainly possible with us. For the vast majority of our products, you can opt for a delivery or collection period that is faster than our standard 5-7 working days. Our delivery and collection terms range from 3 working days to 1 working day. When composing your products, you will see which delivery or collection periods you can choose from.

Please note: Express delivery/pick-up can only be guaranteed if we have the print files ready for printing by 11 am. If we receive print-ready files or agreement on proofs after that, the deadline will be extended by 1 day.  

When putting together your product, you choose the delivery date. Each delivery date shows the latest date on which your order will be delivered to you. Please note: If you have approved your proof or sent the print-ready design at a later date, the delivery date will only start from then onwards. 

If the parcel has not yet been sent, the delivery address can still be changed. Please contact our customer service department. 

It is not possible to have products from the same order delivered to multiple addresses. It is better to split these orders into separate orders with separate delivery addresses. Tip: It is possible to create a list of delivery addresses in your address book and select the correct address each time from that list. 

You can. It is possible not to have deliveries made to the billing address. If requested, this can be done completely anonymously. 

There is a choice of payment methods: 

iDEAL, Mistercash, Mastercard, Visa, American Express, Maestro, Sofort or Paypal.

You can. Among the various payment methods in the checkout, you will also be able to choose "pay by bank transfer". No matter which payment method you choose, the invoice will always be sent by e-mail.

If you choose "pay by bank transfer", we do ask you to forward a proof of payment, unless otherwise agreed. If we do not have proof of payment, the order will not be taken into production. 

If you have an account on our webshop, you will find a list of all your orders in the account overview. When you open and view an order, you will find the corresponding invoice. 

If billing details are incorrect on an invoice, please contact our customer service department. 

Annoying that this did not work out! Please check first whether the amount has gone out of your account. Is this not the case? Then feel free to place the order again. If you continue to experience problems, please feel free to contact our customer service department. 

Only JPG and PDF files can be uploaded via our upload zone. We also prefer a maximum of 100Mb for files uploaded via the upload zone. If you are unable to upload your files via our upload zone, you can forward your files via this link. Be sure to include your order number in the comments when sending your files via Wetransfer. 

If you wish to upload more than 1 design for the same product, please do so via Wetransfer. Be sure to include your order number in the comments when sending your files via Wetransfer.